Cancellation Policy – Weekly Driving Lesson Appointments
If you need to change or cancel any weekly driving lesson appointment or weekly lesson appointment please give your allocated driving instructor 48 hours notice to avoid payment.
If you feel ill with any symptoms of Covid or Flu please contact your allocated driving instructor as soon as possible. Your weekly driving lesson or weekly course appointment will then be rescheduled without charge once you have fully recovered.
If you turn up for any weekly driving lesson, or on your driving test day under the influence of alcohol, drugs or without adequate sleep your allocated instructor will not be able to allow you to drive their training vehicle. No refunds are available under those circumstances.
If you are aggressive with your driving instructor or if you act in a threatening manner / use inappropriate language your instructor reserves the right to end the driving lesson for his / her safety and will not be able to offer any further lessons to you. There would be no refund for any weekly lessons cut short due to your behaviour but any remaining lesson credits and scheduled lessons that did not require 48 hours notice to cancel would be refunded in full to you.
Cancellation Policy – Intensive Driving Courses & Residential Intensive Driving Courses
Intensive lessons (and residential intensive driving lessons) are provided by our intensive driving course instructors. These instructors normally work with one main person each week to provide the intensive course as per each person’s individual requirements.
If you decide to complete an intensive course booking with Manchester Driver Training a refund for your intensive training hours would only be available if the intensive course was not provided as per your booking schedule e.g. unforeseen mechanical vehicle breakdown. If this happened you would be entitled to a full refund for any remaining course hours not undertaken or to reschedule any remaining training hours owed.
Unfortunately we are not able to offer a refund or reschedule intensive training course hours due to people’s individual personal circumstances or issues which may arise and prevent them from being able to attend their intensive course.
If you have reservations regarding booking an intensive course with these terms and conditions our weekly driving lesson service offers a more financially flexible way to learn to drive.
You are most welcome to undertake an initial 2 hour assessment lesson before investing in an intensive driving course to make sure it is something you wish to commit to first.
Cancellation Policy – Short Notice Driving Test Cover
Short notice driving test cover / short notice preparation lessons / short notice travel time to reach you is non-refundable if you decide to cancel once you have completed your booking.
Once the booking is completed if your allocated instructor is unable to provide the full service that you have paid for – a full refund will be sent for any hours that have not been provided.
If the DVSA cancels your driving test appointment you are entitled to certain reimbursement's directly from the DVSA not your allocated driving instructor.
Regarding - Gift Vouchers / Block Bookings / Lesson Credits
Gift vouchers have a 1 year expiry date from issue. They are non-refundable once purchased.
Block bookings / driving lesson credits or purchases expire within one year of their purchase date.
If you are contacted regarding any refund you have requested or are owed and you do not reply within the period of 28 days, or once we have contacted you if the refund is not able to be processed within 28 days due to you not forwarding the relevant information to be able to process your refund – the refund owed will become classed as an expired credit note.